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Nearly 40 percent of complaints in Bulgaria are because of failed vacations abroad

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For the past 6 months, the European Consumer Center (ECC) in this country has received many complaints about delayed and canceled flights, as well as about failed vacations abroad, director of the center Sonya Spasova has told BNR.

According to her, the airlines are still unable to return the money for delayed or canceled flights, as they are overwhelmed with complaints and processing is delayed. When it comes to canceled holidays abroad, despite the strict conditions of reservation without the right of cancellation, the two sides could reach agreement, thanks to the ECC.

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